Sonicwall netextender keeps disconnecting 839 on Linux After a certain period during a session and in spite of the connection not idling as well as the preference "Automatically reconnect when the connection is terminated" set, the client disconnects regularly and just sits there waiting for user intervention. One user has been complaining about disconnects multiple times throughout the day. Customer CommunityLoading Sorry to interrupt CSS Error Refresh Then Part 2) on your (Windows) client machine instead of using NetExtender use the Sonicwall Mobile Connect App. Feb 18, 2022 · One of our users cannot get a stable connection to our VPN with SonicWall NetExtender. I would like to either have the session close if there is no activity or just set the session to automatically disconnect after a set period of time, maybe 4 hours or something. Attempting from both my home internet and my mobile hotspot had the same result and we had others now Jul 5, 2019 · While connected with Netextender or Sonicwall VPN, her RDP session randomly disconnects or won’t connect at all. Netextender drops its connection and starts a connection/disconnection loop until the computer is rebooted. His NetExtender keeps crashing during his phone calls. Dec 14, 2022 · It has been seen that sometimes netextender is getting disconnected and users get logout automatically when they are active and then they have to login again but netextender again gets disconnected in short period of time. Feb 19, 2020 · SonicWALL NetExtender Clients Rapidly Connecting and Disconnecting Networking sonicwall question jeffhutto (Jeff-JRG) February 19, 2020, 2:05pm Hi there, we are having trouble with both Netextender and Mobile Connect, they connect to our SSL VPN once, then subsequent attempts to re-connect (after disconnecting) fail. Mar 26, 2020 · With SonicOS 6. When using this type of authentication via NetExtender or Mobile Connect the SSLVPN connection will drop after about five minutes. However the connection will randomly drop mid-session with nothing in the log to indicate why. You should not see a warning again for the Certificate not being trusted from this Windows 10 computer or Security Errors and disconnections in NetExtender for these errors. Make sure that the NetExtender client is upto date, install the latest available version and Please, reboot the workstation that is having the problem. Apr 16, 2020 · I am trying to configure an inactivity timeout of 15 minutes for SSL-VPN Users that connect to our VPN using NetExtender. That is all we use in our offices for client VPN connections and can be downloaded directly from the firewall. Oct 28, 2024 · Troubleshooting throughput Issues. What could be causing this? Any proposed fixes? Jan 28, 2020 · A client (Windows or Mac) connecting through the SonicWALL NetExtender client or the SonicWALL Mobile Access client starts rapidly connecting and disconnecting. However when trying to RDP or after a few minutes, everything would timed out. 3. If the traffic in question is Telnet, RDP, or SSH traffic (or any traffic which uses SSL VPN Liked Like Answer Share 2 answers 39 views Vivek (SonicWall) Edited November 9, 2022 at 12:00 AM JonH crscmoney Disconnecting NetExtender To disconnect NetExtender Right click the NetExtender icon in the system tray to display the NetExtender icon menu and click Close. I'm not using Tunnel All Mode, I was told when enabled this will disable the timeout option. I have a single home user that uses the latest version of NetExtender to connect to our SonicWALL NSA 3600 through SSLVPN. It disconnects seemingly at random. The connection was idle for longer than the configured idle timeout. Navigate to Network connections to check if the Dell SonicWALL SRA NetExtender Dialup entry has been created. ( available from the Windows Store) Between these two steps I went from dropping connections after mere minutes to connecting 8 hours at a stretch. I also tried Mobile Connect, but that just timed out when I tried to I can see for regular VPN connection, there's settings for Keep Alive. I changed the TCP Inactivity Timeout from 15 minutes to 120 minutes. The NetExtender session disconnects after few seconds. When you test the throughput of your connection with out the SonicWall in the equation you get different results to when Aug 9, 2024 · Also, make sure that the SSL-VPN port number (4433) is included along with the IP address as the Server when connecting via the NetExtender client. I then get an error:"NetExtender has been disconnected for one of the following reasons: There was a break in the network connection. All throughout the day she is kicked off Microsoft Remote Desktop because the NetExtender has disconnected. I have tried updating it to version 10. Users setup with TOTP VPN Timeout Changed to 60 Minutes Created Firewall rule to extend TCP timeout to 120 minutes for terminal services Changed user timeout to 60 minutes Happens with both Netextender and Sonicwall Mobile Connect apps No other custom firewall rules Mar 27, 2020 · Netextender [meant for Windows 7 and Linux (has it’s own issues on Linux)], GVC and Sonicwall Mobile connect [which is meant for Windows 10]. Steps to configure Inactivity timeout for NetExtender: 1. The rapid connecting and disconnecting causes other clients behave similarly. The NetExtender session disconnects after a few seconds. If not, reboot the machine and install NetExtender again. If transferring 40mb+ files from corp LAN to home based office laptop/mac via VPN the connection drops, its fine with files under 40mb. When NetExtender is disconnected, the NetExtender window displays and gives you the option to either Reconnect or Close NetExtender, for settings, refer to the section Configuring Settings. I can see packet drops and the netextender log only says the generic - disconnected due to three reasons (break in network connection, idle time, etc). I’ve also tried using the NetExtender Cleanup Tool and doing a fresh install, but it still couldn’t hold a connection. Is anyone else experiencing these issues?. Nov 17, 2011 · Our end client is doing virtual sales from home. Read the article from Sterling Technology now. Anyone else having the same issue? v 6. I have noticed the… When trying to connect and remote from home to my work desk, Net extender connects for 23 seconds and then proceed to disconnect. Last friday I noticed both VPN protocols (SSL and sonicwall) would connect and get a IP and would be able to ping everything on the network. Sep 6, 2017 · Depending on licensing and OS - if the laptop connecting to the SonicWall is Windows 10, try downloading the Sonicwall Mobile Connect app from the windows store and set up the VPN connection through Windows. Dec 9, 2022 · NOTE: Forceful disconnect: If the SSL VPN client does not get disconnected manually from the client, but gets disconnected forcefully (may be Internet disconnection at the client end) SonicWall will not consider that user as disconnected but as an inactive user since SonicWall did not receive any disconnection request from the client. NetExtender regularly disconnects, never reconnects Netextender 10. By default, global inactivity timeout is set When trying to connect and remote from home to my work desk, Net extender connects for 23 seconds and then proceed to disconnect. Mar 26, 2020 · Inactivity timeout for NetExtender Windows Client connections is introduced in SMA firmware 9. : Check if there is another dial-up connection in use, if so, disconnect the connection and reboot the machine and connect NetExtender again. 1 a feature was introduced called TOTP User Authentication. Why is my traffic being dropped periodically? Answer: Depending upon the nature of the traffic, and its behavior, there are a few possibilities in the absence of a misconfiguration. (or) Right-click the NetExtender icon in Oct 19, 2021 · Networking discussion , sonicwall 10 143 February 19, 2015 NetExtender not working Networking sonicwall , question 12 472 July 7, 2018 NetExtender keeps disconnecting soon after startup Networking sonicwall , question 5 587 February 25, 2022 Netextender issues Networking sonicwall , question 4 208 May 13, 2021 Mar 28, 2012 · The NetExtender client installs fine and connects OK on the first attempt. Jun 16, 2022 · GVC users are getting connected, but they get disconnected after some time, and to connect back it is asking for user authentication again. Oddly enough, their “Inactivity Time NetExtender users are not automatically logged off after 45 minutes, instead, they remain connected for days or until we disconnect them. 322, but the connection was just as unstable as the much older version. If you are running on older firmware version, check upgrade guide and upgrade SMA appliance to firmware 9. Mar 26, 2020 · Leave the default for placing the certificate and click Next. Inactivity timeout can be configured based on Global, Group or User. See tips on packet capture, log monitor, firmware version, and Mobile Connect app. However, for SSL-VPN / NetExtender in the SonicWall, i do NOT see any specific keep alive packet settings, other than User-Session keep alive (Based on mouse/keyboard/etc movement for Windows clients). When NetExtender is disconnected, the NetExtender Customer CommunityLoading Sorry to interrupt CSS Error Refresh Learn how to effectively use net extender and get help with disconnecting or exiting NetExtender on SSL VPN 5. 2. Jan 11, 2024 · Question: Support has verified that my VPN is configured correctly, and I have the proper access rules in place to pass traffic. Learn how to easily fox the most common Sonicwall NetExtender problems so you can get back to work faster. Also get the latest netextender version. Jan 3, 2021 · We have both SSLVPN and standard builtin sonicwall VPN setup on a TZ600. Sonicwall netextender VPN disconnections when transferring 40MB + files Hi all, we have an vpn disconnection issue. 0. Can someone tell me how to properly solve this Reinstall netextender, use revo uninstaller and also look up the guide to clean uninstall netextender, there’s a few reg keys and folders to delete that revo misses. 8-89n Thanks. Had this exact same thing happen to a user and this fixed it. Or You can also disconnect by double-clicking on the NetExtender icon to open the NetExtender window and then click Disconnect. Not to hijack, but that is good info to know. I ruled out her device (tried 2 laptops), bandwidth/speed on her home router, the firewall, her work PC. No packet loss, stable connection on WiFi. As far as I can tell, it is configured properly, Users > Settings > User Sessions > Inactivity Timeout (minutes): 15 SSL VPN > Server Settings > Inactivity Timeout (minutes):15 However, users are never disconnecting due to inactivity. I have instances where a VPN will be connected for multiple days at time. 0 or above. Everytime I go to connect to Netextender via a specific IP/account/domain on my PC, I get the error: NetExtender has been disconnected for one of the following reasons: There was a break in the network connection. Hi! I have had repeated random disconnected using NetExtender for no obvious reason. It connects just fine, but disconnects after 3-4 minutes. Disconnecting NetExtender To disconnect NetExtender Open Status > Connection page and then click Disconnect. Jan 21, 2016 · Errrm wrong, the NetExtender is the preferred method for client VPN connections. 4. When trying to connect and remote from home to my work desk, Net extender connects for 23 seconds and then proceed to disconnect. Your user account was logged out of the SSL VPN portal. I’ve had problems with NetExtender dropping before but never in conjunction with a May 8, 2025 · We have been struggling for the last several weeks with Netextender issues and our Sonicwall SMA virtual appliance. Dec 27, 2018 · Users report random disconnections from Sonicwall VPN and suggest possible solutions. OR you could try using the Global VPN Client from Sonicwall if it is Windows 7 and you have licensing. I'm able to successfully login on my laptop but not my PC I setup an SSL VPN on a Sonicwall SOHO 250, running SonicOS 6. Customer CommunityLoading Sorry to interrupt CSS Error Refresh NetExtender Disconnecting for some Remote Users Hello, We have some remote users that connect to RDC via NetExtender. Getting an error I have an issue with users not disconnecting their VPN connection after working for the day. The local internet connection experiences no problems when the SSLVPN connection dies. 5. Click Finish to complete the import of the Self-Signed Certificate from the SonicWall management. ierh hc jny4 kz w95qq 38knxvzx d9zi kzq j8qjd dtq