Connectwise ticket status. On the Ticket Integration page, in the row of a company you want to map, click Edit. By incorporating domain-specific knowledge of service boards and SLA ConnectWise PSA vs NinjaOne: Which is better? We compared these products and more to help you find the perfect solution. This pod shows the list of all configured devices related to the service ticket and pulls device information from ConnectWise RMM. As there are new contacts for the incident, the Note: Service Boards must have a Team associated in order to submit tickets to them. For step-by-step instructions on performing any ticket actions or ticket status changes, please refer to Working Tickets. What Ialso notice from time to time is that myticket status will say waiting on partner response when it's really waiting on connectwise response. Dec 8, 2025 · Current system status. Incident and related ticket status will be kept in sync between the Lumu portal and the ConnectWise PSA service board. 3 days ago · Welcome to the ConnectWise status page. The Service Board is defined in the Service Board Setup Table. To perform other actions on the ticket (s), change the status, open client or location; right-click on the ticket (s), and select the desired action. View active incidents or upcoming maintenance. Each board will have its own list of statuses. Select a device from the list for troubleshooting-related information about that device. Mar 3, 2020 · With ConnectWise PSA, both service tickets and service activities can be automated by using recurring ticket templates that are pre-loaded with tasks, resources, and other relevant fields. Select Actions > Combine Tickets > Merge. Get updates on service issues, enter support tickets and more. A new service ticket will be created when Lumu detects an incident. Monitor this page if you are experiencing an issue to stay updated on the status and resolution. You can create custom views to quickly see specific ticket information and columns, such as ticket status and resources. Users across the United States and Canada reported tickets not refreshing, slow updates, and occasional loading issues, indicating a broad impact limited to the PSA component. The ConnectWise PSA (formerly Manage) Out-of-the-Box Integration allows you to manage incidents detected by Lumu in your preferred ConnectWise PSA service board. Select the Merged Ticket Status. . As part of the ConnectWise Manage integration, N-sight RMM retrieves the default ticket statuses for the selected ConnectWise Service Board. About This skill provides a comprehensive interface for managing ConnectWise PSA tickets, the primary unit of service delivery for Managed Service Providers (MSPs). Some tickets i can changed to closed while others i can't. Issues impacting our products and services are reported and tracked on this site. Recurring meetings can be set up to populate not only individual Outlook calendars, but the group conversation about an upcoming sale. Click the Parent Ticket drop-down. Let us and our comparison database help you with your research. For the list of all Statuses available, navigate to System > Setup Tables > Service Boards > Select required Board > Statuses (tab). The Schedule column gives you at-a-glance information about resources on the ticket. It enables Claude to handle complex service desk operations such as ticket creation, status transitions, priority assignments, and detailed note management. com for all other inquiries. You can group by service types, issues, department/team, location, and customer. Start a free trial today. For updates on issues impacting our products and services, please reference the ConnectWise Status page. Subscribe to receive status notifications. 3 days ago · ConnectWise ScreenConnect down? Check the current ConnectWise ScreenConnect status right now, learn about outages, downtime, incidents, and issues. Need help getting set up in ConnectWise Home? Visit our documentation on Single Sign-on (SSO) and ConnectWise Home. The Select a Service Ticket pop-up appears. But i have no way update the status. Instantly access any device, fix IT issues faster and increase productivity with ScreenConnect's remote support solutions. This is the service ticket that your previously selected service tickets will be merged to. Find out how the ConnectWise ticketing system can help organizations prioritize tickets, monitor their progress, and record resolutions for better outcomes. Feb 23, 2026 · Welcome to the ConnectWise status page. Feb 12, 2026 · ConnectWise PSA Cloud in North America experienced degraded performance with slow ticket status updates and loading delays across the PSA interface. Click YES. If these statuses do not appear in the drop-downs they may be missing, or their External Integration Cross Reference was not set. The Confirm Merge pop-up appears. Visit connectwise. in the Step 1: search Connectwise companies by keyword box, type the name of the company you want or part of the company name and click Search. Give us the ability to change ticket status on all tickets. PSA Status Mapped to the Status field in ConnectWise tickets. Search for and select the parent service ticket. wty fod fje uqh vac uli inq bdo mnw dxa ark gmv btp rry mlg